Terms of use

Our Terms of Use set the rules around how you use our website.

Introduction

Welcome to our website Terms of Use. These terms of use apply to your use of our website. Please read all of these terms carefully. By continuing to use our website, you agree to be bound by them. If you do not accept these Terms of Use, you should not visit or use our website.

Our Terms of Use, together with any documents referred to in them, set out the terms on which you may make use of our website.

Your personal details

We think it is important that you know exactly what personal details we collect from you and how we look after and use them. This issue is very important to us, so we have set out full details in our Privacy Policy. You agree that any personal information you provide to us, whether through our website or otherwise, will be accurate and up to date.

Your donation and optional contribution

When you donate via the website, all payments are final and cannot be refunded except in the following circumstances:

• We discover you are not permitted to use our website as per these terms;
• The payment is illegal or related to fraudulent activities;
• The payment could not be properly authorised; and/or
• The information related to the donation or payment is incorrect or incomplete.

We only accept payments through this website in pounds sterling. If you make a donation or pay an event fee in a different currency, your card provider or Stripe will convert the amount into pounds sterling in accordance with your agreement with them.

In the event that we need to refund your donation or cannot pay it to the charities, we will do our best to refund you using the same payment method you used to make the payment.

If we cannot return the money to you and cannot get hold of you, we will donate it to another charity of our choosing.

If you suspect your card or payment details have been used fraudulently or without your permission, please contact straight away. If we have already recieved the money, we'll try to return it to you, but we will not be able to if the money has been paid to the charities.

Access to our website

You may access all areas of our website without registering your details with us, however to order a fundraising pack, donate or sign up for our newsletter or virtual fundraising you will need to provide us with certain details.

You are responsible for making all arrangements necessary for access to our website. We grant you access to our website on a temporary basis. We may change the arrangements for access to, deny access to, close or suspend part or the whole of our website or any of the services offered on our website, at any time, for any period of time, and for any reason without telling you beforehand and without liability.

We do not guarantee uninterrupted and/or reliable access to our website and make no guarantees as to its operation, functionality or otherwise.

Protection of the content of our website

We are the owner or the licensee of all intellectual property rights and data in our website and in material published on it, including the “look and feel” of our website. These rights are protected by laws and treaties around the world.

Accuracy of the content of our website

The information contained in our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out of date due to human error or circumstances beyond our control.

Any reviews, suggestions, guidance, ideas or opinions on our website are for information purposes only; they should not be relied upon and are not recommendations or advice.

What you can do with our website

You may use our website only for lawful purposes and in accordance with these Terms of Use.

You may download, save and print any information we expressly make available for download on our website for your personal reference.

You may print, download or save one copy of each page of our website for your personal references purposes.

What you cannot do with our website

You must not copy, scrape, distribute, reproduce or modify any material printed or downloaded from our website. You must not use any illustrations, photographs, video or audio sequences or any graphics from our website separately from any accompanying text, or remove any indications of ownership. Where there are no indications of ownership you must acknowledge our status (and that of any identified contributors) as the authors of the material.

You may post or publish any copies or downloads of materials which come from our website on any networked computer provided they are not modified in any way. You must not make any statements or undertake any actions which could result in liability for us.

You must not, and must not attempt to:

• Use our website to carry out or assist any unlawful or criminal activity.
• Use our website to receive, access or transmit material which is defamatory, obscene, offensive or sexually explicit or which contains or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Use our website in any way that infringes any third party’s intellectual property rights or data protection or privacy rights and or breaches any contractual duty or duty of confidence.
• Use our website to be threatening or harassing to any other person or to cause annoyance to, inconvenience or needless anxiety, upset, harm or embarrassment to any other person.
• Use our website to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Use the whole or part of our website or its content for any commercial or money-making purpose without having our written consent to do so beforehand.
• Access parts of our website that are not intended for public use.
• Access or monitor our website or any of its content other than using the website’s navigational structure or for any purpose other than that expressly permitted in our terms of use.
• Do anything which places an unreasonably large load on our website, or its supporting computer systems.
• Attempt to disrupt or interfere with our website in any way or with another person’s use of our website, or use our website as a means of disrupting or interfering with other websites.
• Probe, scan or test the vulnerability of our website or any network connected to it.
• Wilfully corrupt any data, documents or material available on our website or insert or knowingly or recklessly transmit or distribute a virus into our network and computer systems so as to cause harm to our website, us or other users or which is likely to bring our website or us into disrepute.
• Reproduce, duplicate, copy scrape, or re-sell any part of our website in contravention of the provisions of these Terms of Use.
• Access without authority, interfere with, damage or disrupt any equipment, network or software on which our site is stored or which is used or owned by our site or that of a third party.
• Assist, encourage or permit any other person to do any of the acts described above.

All the above are forbidden regardless of the means used, including but not limited to, hacking or by the introduction of any worms, trojans, virus, unauthorised, malicious or harmful code or other harmful software (viruses). Some of the acts described above may be criminal acts under the Computer Misuse Act 1990.

Computer viruses

We will try to ensure that our website is free of viruses, however, unfortunately due to the inherent risks associated with using the internet we cannot guarantee that it is. It is your responsibility to protect your computer against viruses and ensure that you log off shared computers after using our website.

Breach of these Terms of Use

If we think that you have breached these terms of use, we may take such action as we consider appropriate in the circumstances, including, but not limited to all or any of the following actions:

• We may close our website.
• We may temporarily or permanently prevent you from using our website.
• We may issue a warning to you.
• We may take legal proceedings against you (and may seek reimbursement of all costs any and all losses, damages, liabilities, expenses and costs incurred by us as a result of your breach of this policy on an indemnity (pound for pound) basis.
• We may require that you return or destroy copies of materials you have made in breach of our Terms of Use.
• We may disclose such information to law enforcement authorities as we feel is necessary.

Links to our website

You may create links to our website, provided that you: only create links from websites owned by you; create the link in a way that is fair and legal and does not damage our reputation or take advantage of it; do not suggest any form of association, approval or endorsement on our part where none exists, or which implies that any of the content of our website is your own or licensed to you, or which otherwise amounts to framing.

We reserve the right to withdraw linking permission at any time without notice and to employ such measures as are necessary to remove any linking or framing to our website.

Links to other websites

Our website may from time to time contain links to social media sites (such as Facebook, Twitter, YouTube, Instagram), websites of our suppliers and partners (such as ticket sellers) or other websites we feel may be of interest to you. Such links are provided for your convenience only and are not endorsed by us.

Such websites are not under our control and we are not responsible for their content. If you have any queries about such websites, you should contact the operator of the website. We recommend that you always check the websites’ Terms and Conditions before you use them.

General

Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).

Nothing under the contract shall give rights to any person who is not a party to it.

We revise our terms of use from time to time. You should regularly check for changes we make to these terms of use. If you do not agree with them, you should stop using our website.

As far as is legally possible, all aspects of the contract formed in respect of your use of our website shall be governed by English law and we and you agree to the non-exclusive jurisdiction of the English courts. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.

Getting in touch

You can email us at support@festivegiving.org.uk.

Our website is festivegiving.org.uk. Our full legal name is Festive Giving. We are a company limited by guarantee (no. 13481148).