When you donate via the website, all payments are final and cannot be refunded except in the following circumstances:
We only accept payments through this website in pounds sterling. If you make a donation or pay an event fee in a different currency, your card provider or Stripe will convert the amount into pounds sterling in accordance with your agreement with them.
In the event that we need to refund your donation or cannot pay it to the charities, we will do our best to refund you using the same payment method you used to make the payment.
If we cannot return the money to you and cannot get hold of you, we will donate it to another charity of our choosing.
If you suspect your card or payment details have been used fraudulently or without your permission, please contact straight away. If we have already recieved the money, we'll try to return it to you, but we will not be able to if the money has been paid to the charities.
You may access all areas of our website without registering your details with us, however to order a fundraising pack, donate or sign up for our newsletter or virtual fundraising you will need to provide us with certain details.
You are responsible for making all arrangements necessary for access to our website. We grant you access to our website on a temporary basis. We may change the arrangements for access to, deny access to, close or suspend part or the whole of our website or any of the services offered on our website, at any time, for any period of time, and for any reason without telling you beforehand and without liability.
We do not guarantee uninterrupted and/or reliable access to our website and make no guarantees as to its operation, functionality or otherwise.
We are the owner or the licensee of all intellectual property rights and data in our website and in material published on it, including the “look and feel” of our website. These rights are protected by laws and treaties around the world.
The information contained in our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out of date due to human error or circumstances beyond our control.
Any reviews, suggestions, guidance, ideas or opinions on our website are for information purposes only; they should not be relied upon and are not recommendations or advice.
You may download, save and print any information we expressly make available for download on our website for your personal reference.
You may print, download or save one copy of each page of our website for your personal references purposes.
You must not copy, scrape, distribute, reproduce or modify any material printed or downloaded from our website. You must not use any illustrations, photographs, video or audio sequences or any graphics from our website separately from any accompanying text, or remove any indications of ownership. Where there are no indications of ownership you must acknowledge our status (and that of any identified contributors) as the authors of the material.
You may post or publish any copies or downloads of materials which come from our website on any networked computer provided they are not modified in any way. You must not make any statements or undertake any actions which could result in liability for us.
You must not, and must not attempt to:
All the above are forbidden regardless of the means used, including but not limited to, hacking or by the introduction of any worms, trojans, virus, unauthorised, malicious or harmful code or other harmful software (viruses). Some of the acts described above may be criminal acts under the Computer Misuse Act 1990.
We will try to ensure that our website is free of viruses, however, unfortunately due to the inherent risks associated with using the internet we cannot guarantee that it is. It is your responsibility to protect your computer against viruses and ensure that you log off shared computers after using our website.
You may create links to our website, provided that you: only create links from websites owned by you; create the link in a way that is fair and legal and does not damage our reputation or take advantage of it; do not suggest any form of association, approval or endorsement on our part where none exists, or which implies that any of the content of our website is your own or licensed to you, or which otherwise amounts to framing.
We reserve the right to withdraw linking permission at any time without notice and to employ such measures as are necessary to remove any linking or framing to our website.
Our website may from time to time contain links to social media sites (such as Facebook, Twitter, YouTube, Instagram), websites of our suppliers and partners (such as ticket sellers) or other websites we feel may be of interest to you. Such links are provided for your convenience only and are not endorsed by us.
Such websites are not under our control and we are not responsible for their content. If you have any queries about such websites, you should contact the operator of the website. We recommend that you always check the websites’ Terms and Conditions before you use them.
Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).
Nothing under the contract shall give rights to any person who is not a party to it.
As far as is legally possible, all aspects of the contract formed in respect of your use of our website shall be governed by English law and we and you agree to the non-exclusive jurisdiction of the English courts. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
You can email us at firstname.lastname@example.org.
Our website is festivegiving.org.uk. Our full legal name is Festive Giving. We are a company limited by guarantee (no. 13481148).